1. Introduction
Loadup ("we", "us", "our") is committed to protecting the privacy of our Users. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Platform.
2. Information We Collect
Personal Information
- Name, email address, phone number
- Company name and trade license details
- KYC documentation (ID, commercial license)
- Payment and billing information
Usage Data
- IP address, browser type, device information
- Pages visited, features used, search queries
- Geolocation data (for drivers with consent)
3. How We Use Your Information
- To provide and maintain the Platform services
- To process transactions and manage accounts
- To verify identity through KYC procedures
- To communicate with you about your account and services
- To improve our Platform and develop new features
- To comply with legal obligations
4. Data Sharing
We do not sell your personal information. We may share data with:
- Other Users as necessary for load matching and communication
- Payment processors for transaction processing
- Law enforcement when required by law
- Service providers who assist us in operating the Platform
5. Data Security
We implement industry-standard security measures including encryption, access controls, and regular security audits to protect your data.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, and resolve disputes.
7. Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Request correction of inaccurate data
- Request deletion of your data (subject to legal requirements)
- Withdraw consent for optional data processing
8. Contact
For privacy-related inquiries, contact our Data Protection Officer at privacy@loadupae.com.
